At Frank Remme we understand the importance of handling your personal data with care and respect your trust in us. This document outlines our privacy policy regarding the processing of personal data concerning our customers and other users of our online store and digital services, including newsletter subscribers. Please note that this privacy policy does not apply to the processing of personal data concerning employees, consultants, vendors, or service providers. We may update this privacy policy from time to time, so we recommend checking this page regularly to stay informed about any changes.
This privacy policy complements, but does not replace, other policies and terms applicable to specific services provided by Frank Remme or any of the group companies covered by this privacy policy.
Who we are
Frank Remme is a Norwegian company with the following company and contact details: 925815098
Frank Remme business registration no.:
Hustofta 40
4625 Flekkerøy
Norway
Phone: +47 941 73 905
Email: customercare@frankremme.com
This privacy policy applies to the collection and processing of personal data about you collected by Frank Remme.
We may collect the following categories of personal data about you:
Your basic information, including your name, address, email address, telephone number, age, and other demographics and preferences. Information about your interactions with us, such as your online purchases, payment information, returns, consumer service contacts, survey responses, and participation in contests or events. Information about you obtained from social networks or other platforms with which we cooperate, such as comments or behavioral data. Information about your digital activities, such as browsing history, newsletter activity, and physical presence, collected through cookies, pixel tags, and similar technologies like beacons and WiFi access points, including IP addresses and MAC addresses.
How do we use your personal information?
The information about you may be used for the following purposes:
- Processing orders, claims, and returns
- Sending newsletters, other communications, and requested services
- Consumer analysis and segmentation
- Marketing goods and services
- Tailoring content to your preferences in newsletters, other communications, and other media, such as websites and apps
- Providing customer support and communication
- Evaluating and improving our products and services
- Processing your personal data may be necessary to fulfill a contract with you, such as completing an order in our web shop, or to comply with a request from you, such as sending newsletters or providing information tailored to your interests
- Additionally, processing your personal data may be based on our legitimate interests, such as understanding our consumers better, developing and evaluating our products and services, and conducting statistics and analyses
Communication and marketing
If you give consent, we will communicate with you for marketing purposes via email, telephone (including text messages), and other channels.
How do we share your personal information?
We may share your personal data with third-party providers such as credit card companies and shipping companies to complete your orders and shipments.
For the sole purpose of supporting our business, third-party processors may process your information, but only to the extent necessary for us to conduct our business. We have procedures in place to ensure that these third-party processors respect your privacy.
We may also share your personal information with third parties that assist us with marketing, such as social networks. We will ensure that such third parties only use your personal information to promote our goods and services in accordance with our instructions.
We may disclose personal information to parties involved in proposed or actual financing, securitization, insuring, sale, assignment, or other disposal of all or part of our business or assets, for the purpose of evaluating and/or completing the proposed transaction.
We do not sell, share, or transfer your personal information to third parties except as described in this privacy policy.
When do we delete your personal information?
The retention period for your personal data depends on the purpose of the processing.
Firstly, we will retain your personal data for as long as required by law. For example, we are obligated to retain information related to sales for a certain period to comply with applicable accounting regulations.
Personal data not subject to legal obligations will be retained for 24 months. Email addresses provided through the "Email Bag" service will be deleted after the email is sent.
International transfers
We may transfer your personal data to countries outside the EU/EEA. When we do this, it will either be to a country that is deemed by the authorities to provide an adequate level of protection, or subject to a written data processor agreement containing obligations for the disclosing and receiving party. The agreement will be based on the "Standard Contractual Clauses" approved by the European Commission or similar.
Cookies
We will collect information, including personal data, about you by cookie technology. Please consult the cookie policy that applies to the means of communication that you use to interact with us.
Your right as a data subject
At any time you are entitled to recall any consent(s) you may have given with respect to our use of your personal data.
Furthermore, you have the right to access your personal data and to obtain information about how we process it. You may also modify the personal data if it is incorrect, and you may ask us to limit or cease the processing of your personal data or to delete it as well as object to the processing of your personal data, including processing for the purpose of direct marketing and profiling related to such direct marketing. You may also ask us to disclose the personal data in a machine readable format.
To modify opt-out from receiving marketing communications, please let us know by modifying your preferences in the link to our newsletters to opt-out of that particular service. Due to e-mail production schedules, you may still receive any e-mails that are already in production.
You may at all times object to the processing of your personal data for direct marketing purposes. Our contact information is stated above in the “How to Contact Us” section. You may also file a complaint with a competent data protection authority.
How do we protect your information?
We care about the protection of your personal data and will apply industry standard security measures to ensure adequate protection of your data.
Any questions?
We are always happy to hear from you and welcome any questions, comments and concerns about privacy. Please visit our contact page or write to us at the contact information mentioned in the “How to Contact Us” section above.