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Shipping & Returns

 We ship to home and office addresses only – not to P.O. boxes. Please take note that the country the order was placed in and the country in the address have to match. We reserve the right to cancel any orders with incorrect address information.

We currently ship to the following countries:

  • Austria (excl. Riezlern)
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Croatia
  • Cyprus (excl. the part of the island governed by Turkey)
  • Czech Republic
  • Denmark (excl. Faroe Islands and Greenland)
  • Estonia
  • Finland (excl. Aland Islands)
  • France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia)
  • Germany (excl. Island Helgoland, and area of Busingen)
  • Greece (excl. Mount Athos)
  • Hungary
  • Ireland
  • Italy (excl. Campione d´Italia, Livigno, San Marino and Vatican City)
  • Japan
  • Latvia
  • Lithuania
  • Malta
  • The Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)
  • Norway (excl. Svalbard)
  • Poland
  • Portugal
  • Romania
  • Spain (excl. Canary Islands, Ceuta and Melilla)
  • Slovakia
  • Slovenia
  • Sweden
  • Switzerland
  • United Kingdom (excl. Isle of Man & Jersey, Guernsey) 
  • United States (excl. American Samoa, Guam, Virgin Islands, Northern Mariana Islands and Puerto Rico)

We reserve the right to cancel any orders placed to addresses in the regions named above.

 

Order Processing

Our Online Flagship Store at www.frankremme.com operates around the clock, 24/7. We are dedicated to providing you with a seamless customer experience, and we'll promptly notify you of any changes regarding expected shipping times.

Typically, our standard order processing time is 2-3 days. However, during sale periods and holidays, we kindly ask for your patience, as it may take up to 3-5 business days to process your order.

 

Order Tracking

After we dispatch your order, you'll receive an email confirming its shipment along with your tracking number. Please note that it may take a few hours for the tracking information to update.

 

Shipping Costs

The shipping costs are determined by your shipping address and may vary accordingly. When you proceed to checkout, the shipping fee will be displayed below the total amount of your item(s). Please note that shipping fees may differ based on your chosen shipping method. All available delivery options for your order and destination will be presented during checkout. For urgent purchases, DHL Express delivery is an option for most destinations.
Additionally, for a limited time, take advantage of free international shipping on orders from €250.

Exchange and Returns

Frank Remme happily accepts returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days from the date of delivery. Pre-ordered items can also be returned within 14 days of receipt. Please ensure that the items are returned in their original packaging, including any boxes and hangers. The designer hangtag must remain attached to the garment throughout the try-on process. If the hangtag is removed and reattached, the item cannot be accepted for return. Additionally, any designer packaging such as authenticity cards, dust bags, and leather tags must also be returned, as they are considered part of the product.

Included in your order, you'll find a pre-paid return label and a return form. Please complete the return form, indicating the reason for your return, and affix the return label. Please note that only one return per order is pre-paid.

If you've received an item different from your order or encountered a flaw in the product, we sincerely apologize and urge you to reach out to us promptly upon noticing the discrepancy. This allows us the opportunity to assist you in finding a solution.

If you've received an item different from your order or encountered a flaw in the product, we sincerely apologize and urge you to reach out to us promptly upon noticing the discrepancy. This allows us the opportunity to assist you in finding a solution. Alternatively, you may opt to keep the product and request a price reduction. If this is the case, kindly provide us with some photographs showcasing the flaw so that we may offer an appropriate reduction. Please be aware that products damaged due to regular wear and tear are not considered faulty. Additionally, please remember that it's your responsibility to inspect your order upon receipt for any inconsistencies.

 

Availability